​
​This is to announce that effective from Oct 29, 2023 (W23), the cabin code of different service levels of Shandong Airlines will be adjusted.

To further enhance the customer service experience, we are now
clarifying the criteria for ticket change and refund for passengers who are
injured or ill after purchasing a ticket, as well as those who are traveling
with them

The requirements related to the operation of the passenger name change for domestic and international tickets of Shenzhen Airlines are now supplemented and revised

Effective from 12 October 2023 (Ticket issuance date), Shandong Airlines (SC) will be adjusting the agency commission rates for the sale of all published fares ticketed on SC (324) stock in Cambodia.

The updated commission rates will be as follows:

•  0% - IATA agency commission for all other flights