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​This is to announce that effective from Oct 29, 2023 (W23), the cabin code of different service levels of Shandong Airlines will be adjusted.

To further enhance the customer service experience, we are now
clarifying the criteria for ticket change and refund for passengers who are
injured or ill after purchasing a ticket, as well as those who are traveling
with them

The requirements related to the operation of the passenger name change for domestic and international tickets of Shenzhen Airlines are now supplemented and revised