Shenzhen Airlines' Notice on Clarifying the Input of Valid Passenger Contact information in Overseas Ticket Booking Channels

Recently, our call centre has experienced a large number of cases in which passengers could not be contacted on abnormal flights. It cause a high pressure on the airport Check-in desk. Most of them are due to inaccurate input of contact information. So, we are going to regulate the contact information entered by agents in the air ticket orders. ​

shenzhen_airlines_notice_on_clarifying_the_input_of_valid_passenger_contact_information_in_overseas_ticket_booking_channels.pdf
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